Tickets
Members open a ticket from a panel and get a private channel with your staff. Every ticket is kept with its transcript and rating.
What tickets does
- Panels and categories: One panel with a button for each kind of request, each with its own staff.
- Forms: Ask members a few questions when they open a ticket.
- Claim and transfer: Staff claim tickets, hand them over, add people and set the priority.
- Transcripts: Every closed ticket is kept with its full conversation.
- Ratings: Members rate the help they got, and you see response times.
- Limits: Cap open tickets per member, require a role or a minimum account age.
Every ticket, kept and rated
Closed tickets stay on the dashboard with their full conversation, how fast staff replied, and the rating the member gave.
- Full transcripts to look back on
- Response times for every ticket
- Ratings from the people you helped
Commands
/ticket: Manage the ticket you're in (add, remove, rename, transfer, priority, claim, close, request-close)/tag: Send a saved reply, for staff
Questions
- Who can see a ticket?
- The member who opened it, anyone they add, and the staff roles you chose for that category.
- Can tickets be reopened?
- Closed tickets keep their transcript on the dashboard, and the member can open a new one any time.
- Can staff use saved answers?
- Yes. Save common replies as tags and send them with /tag.